It aims to impart knowledge about call routing as well as the international dial plans in very much detail. During the course, the Cisco expressway series shows remote mobile access and integration of Cisco VCS and CUCM.
Whoever completes the certification is known to possess a valuable skill set required in business roles such as Support Engineer, Network Engineer, System Engineer etc.

1. Implementing Cisco Collaboration Core Technologies v1.0 (350-801)
   
   • 1.0 Infrastructure and Design
     • 1.1 Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements
       • 1.1.a Licensing (Smart, Flex)
       • 1.1.b Sizing
       • 1.1.c Bandwidth
       • 1.1.d High availability
       • 1.1.e Disaster recovery
       • 1.1.f Dial plan
       • 1.1.g Security (certificates, SRTP, TLS, OAuth, SSO)
       • 1.1.h QoS
     • 1.2 Describe the purpose of edge devices in the Cisco Collaboration architecture
       • 1.2.a Expressway
       • 1.2.b Cisco Unified Border Element
     • 1.3 Configure these network components to support Cisco Collaboration solutions
       • 1.3.a DHCP
       • 1.3.b NTP
       • 1.3.c CDP
       • 1.3.d LLDP
       • 1.3.e LDAP
       • 1.3.f TFTP and HTTP
       • 1.3.g Certificates
     • 1.4 Troubleshoot these network components in a Cisco Collaboration solution
       • 1.4.a DNS (A/AAAA, SRV, Reverse Pointer Record (PTR))
       • 1.4.b NTP
       • 1.4.c LDAP integration on Cisco UCM
       • 1.4.d TCP/TLS Handshake
     • 1.5 Explain these components to support Cisco Collaboration solutions
       • 1.5.a SNMP
       • 1.5.b DNS
       • 1.5.c Directory Connector
     • 1.6 Describe Webex Control Hub features
   • 2.0 Protocols, Codecs, and Endpoints
     • 2.1 Troubleshoot these elements of a SIP conversation
       • 2.1.a Call set up and tear down
       • 2.1.b SDP
       • 2.1.c DTMF
       • 2.1.d Hold/Resume/Transfer
     • 2.2 Identify the collaboration codecs for a given scenario
     • 2.3 Deploy SIP endpoints
       • 2.3.a Manual
       • 2.3.b Self-provisioning
       • 2.3.c Bulk Administration Tool (BAT)
       • 2.3.d Onboarding cloud devices
       • 2.3.e Device onboarding via activation codes (MRA/on-premises)
     • 2.4 Troubleshoot SIP endpoints
     • 2.5 Describe SIP OAuth on Cisco UCM
   • 3.0 Cisco IOS XE Gateway and Media Resources
     • 3.1 Configure voice gateway elements
       • 3.1.a DTMF
       • 3.1.b Voice translation rules and profiles
       • 3.1.c Codec preference list
       • 3.1.d Dial peers
     • 3.2 Troubleshoot dial-peer matching
     • 3.3 Identify the appropriate IOS XE media resources
     • 3.4 Describe cloud calling hybrid local gateway
   • 4.0 Call Control
     • 4.1 Describe the Cisco UCM digit analysis process
     • 4.2 Implement toll fraud prevention on Cisco UCM
     • 4.3 Configure globalized call routing in Cisco UCM
       • 4.3.a Route patterns (traditional and +E.164)
       • 4.3.b Translation patterns
       • 4.3.c Standard local route group
       • 4.3.d Transforms
       • 4.3.e SIP route patterns
       • 4.3.f ILS pertaining to URI calling
       • 4.3.g Partitions and Calling Search Space (CSS)
     • 4.4 Describe Mobile and Remote Access (MRA)
     • 4.5 Describe Webex Calling dial plan features
       • 4.5.a Locations and numbers
       • 4.5.b Outgoing and incoming permissions
       • 4.5.c Transfer and forwarding restrictions
   • 5.0 Quality of Service (QoS)
     • 5.1 Describe problems that can lead to poor voice and video quality
       • 5.1.a Latency
       • 5.1.b Jitter
       • 5.1.c Packet loss
       • 5.1.d Bandwidth
     • 5.2 Describe the QoS requirements for voice and video
     • 5.3 Describe the class models for providing QoS on a network
       • 5.3.a 4/5 Class model
       • 5.3.b 8 Class model
       • 5.3.c QoS Baseline model (11 Class)
     • 5.4 Describe the purpose and function of these DiffServ values as it pertains to collaboration
       • 5.4.a EF
       • 5.4.b AF41
       • 5.4.c AF42
       • 5.4.d CS3
       • 5.4.e CS4
     • 5.5 Describe QoS trust boundaries and their significance in LAN-based classification and marking
     • 5.6 Describe and determine location-based CAC bandwidth requirements
     • 5.7 Configure LLQ (class map, policy map, service policy)
   • 6.0 Collaboration Applications
     • 6.1 Configure Cisco Unity Connection mailbox and MWI
     • 6.2 Configure Cisco Unity Connection SIP integration options to call control
     • 6.3 Describe Cisco Unity Connection call handlers
     • 6.4 Deploy Webex App Hybrid or Cloud registration
2. Implementing Cisco Collaboration Applications v1.0 (300-810)
   
   • 1.0 Single Sign-On (SSO) for Collaboration Applications
     • 1.1 Describe these types of SSO as they relate to Collaboration
       • 1.1.a Integrated Windows AD
       • 1.1.b Kerberos
       • 1.1.c Two-factor authentication (2FA)
       • 1.1.d Third-party IdP
     • 1.2 Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions
     • 1.3 Describe these components of SAML 2.0 and later
       • 1.3.a Assertion
       • 1.3.b Protocol
       • 1.3.c Binding
       • 1.3.d Profiles
     • 1.4 Describe SAML SSO configuration
     • 1.5 Describe OAuth 2.0
   • 2.0 Cisco Unified IM and Presence and Cloud Messaging
     • 2.1 Configure Cisco Unified IM and Presence on-premises
       • 2.1.a High availability
       • 2.1.b Calendar integration
       • 2.1.c Apple Push Notification Service
       • 2.1.d Persistent chat
       • 2.1.e Federation configuration (XMPP and SIP)
       • 2.1.f Centralized Cisco Unified IM and Presence
       • 2.1.g Hybrid Message Service
     • 2.2 Troubleshoot Cisco Unified IM and Presence on-premises
       • 2.2.a XMPP
       • 2.2.b High availability
       • 2.2.c Calendar integration
       • 2.2.d Apple Push Notification Service
       • 2.2.e Persistent chat
       • 2.2.f Federation configuration (XMPP and SIP)
       • 2.2.g Message Archiver Service
       • 2.2.h Third-party compliance server integration
   • 3.0 Cisco Unity Connection
     • 3.1 Configure these in Cisco Unity Connection
       • 3.1.a Call handlers
       • 3.1.b Voicemail transfers and greetings
       • 3.1.c Routing rules
       • 3.1.d Distribution lists
       • 3.1.e LDAP integration
     • 3.2 Troubleshoot these in Cisco Unity Connection
       • 3.2.a Call handlers
       • 3.2.b Voicemail transfers and greetings
       • 3.2.c Auto Attendant
       • 3.2.d Routing rules
       • 3.2.e MWI
     • 3.3 Implement toll fraud prevention
     • 3.4 Troubleshoot Cisco Unity Connection integration options with Cisco UCM
     • 3.5 Describe digital networking in multicluster deployments in Cisco Unity Connection
   • 4.0 Application Clients
     • 4.1 Configure DNS for service discovery
     • 4.2 Troubleshoot service discovery
     • 4.3 Troubleshoot Cisco Jabber and Webex App phone control
     • 4.4 Troubleshoot Cisco Jabber and Webex App voicemail integration
     • 4.5 Troubleshoot certificate validation
     • 4.6 Describe the Cisco Unified Attendant Console Advanced integration
     • 4.7 Troubleshoot Webex App functions
       • 4.7.a Login process
       • 4.7.b Call signaling
       • 4. 7.c Voice/video quality
       • 4.7.d Voicemail
       • 4.7.e Proximity
3. Implementing Cisco Advanced Call Control and Mobility Services v1.0 (300-815)
   
   • 1.0 Signaling and Media Protocols
     • 1.1 Troubleshoot these elements of a SIP conversation
       • 1.1.a Early media
       • 1.1.b PRACK
       • 1.1.c Mid-call signaling (hold/resume, call transfer, conferencing)
       • 1.1.d Session timers
       • 1.1.e UPDATE
     • 1.2 Troubleshoot these H.323 protocol elements
       • 1.2.a DTMF
       • 1.2.b Call set up and tear down
     • 1.3 Troubleshoot media establishment
   • 2.0 CME/SRST Gateway Technologies
     • 2.1 Configure Cisco Unified Communications Manager Express for SIP phone registration
     • 2.2 Configure Cisco Unified CME dial plans
     • 2.3 Implement toll fraud prevention
     • 2.4 Configure these advanced Cisco Unified CME features
       • 2.4.a Hunt groups
       • 2.4.b Call park
       • 2.4.c Paging
     • 2.5 Configure SIP SRST gateway
   • 3.0 Cisco Unified Border Element
     • 3.1 Configure these Cisco Unified Border Element dial plan elements
       • 3.1.a DTMF
       • 3.1.b Voice translation rules and profiles
       • 3.1.c Codec preference list
       • 3.1.d Dial peers
       • 3.1.e Header and SDP manipulation with SIP profiles
       • 3.1.f Signaling and media bindings
     • 3.2 Troubleshoot these Cisco Unified Border Element dial plan elements
       • 3.2.a DTMF
       • 3.2.b Voice translation rules and profiles
       • 3.2.c Codec preference list
       • 3.2.d Dial peers
       • 3.2.e Header and SDP manipulation with SIP profiles
       • 3.2.f Signaling and media bindings
   • 4.0 Call Control and Dial Planning
     • 4.1 Configure these globalized call routing elements in Cisco Unified Communications Manager
       • 4.1.a Translation patterns
       • 4.1.b Route patterns
       • 4.1.c SIP route patterns
       • 4.1.d Transformation patterns
       • 4.1.e Standard local route group
       • 4.1.f TEHO
       • 4.1.g SIP trunking
     • 4.2 Troubleshoot these globalized call routing elements in Cisco Unified Communications Manager
       • 4.2.a Translation patterns
       • 4.2.b Route patterns
       • 4.2.c SIP route patterns
       • 4.2.d Transformation patterns
       • 4.2.e Standard local route group
       • 4.2.f TEHO
       • 4.2.g SIP trunking
   • 5.0 Cisco Unified CM Call Control Features
     • 5.1 Troubleshoot Call Admission Control (exclude RSVP)
     • 5.2 Configure ILS, URI synchronization, and GDPR
     • 5.3 Configure hunt groups
     • 5.4 Configure call queuing
     • 5.5 Configure time of day routing
       • 5.5.a Call park
       • 5.5.b Meet-me
       • 5.5.c Call pick-up
   • 6.0 Mobility
     • 6.1 Configure Cisco Unified Communications Manager Mobility
       • 6.1.a Unified Mobility
       • 6.1.b Extension Mobility
       • 6.1.c Device Mobility
     • 6.2 Troubleshoot Cisco Unified Communications Manager Mobility
       • 6.2.a Unified Mobility
       • 6.2.b Extension Mobility
       • 6.2.c Device Mobility
4. Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (300-820)
   
   • 1.0 Key Concepts
     • 1.1 Describe the complications of NAT in a Collaboration environment
     • 1.2 Describe the purpose of ICE, TURN and STUN
     • 1.3 Describe Expressway media traversal
     • 1.4 Describe protocol interworking on the Expressway
       • 1.4.a SIP < > H.323
       • 1.4.b IPv4 and IPv6
     • 1.5 Describe Expressway Licensing
       • 1.5.a Option keys
       • 1.5.b Release key
       • 1.5.c License consumption
     • 1.6 Describe SIP media encryption mode
       • 1.6.a Auto
       • 1.6.b Force encrypted
       • 1.6.c Force unencrypted
       • 1.6.d Best effort
     • 1.7 Describe Expressway Core dial plan elements
       • 1.7.a Transforms
       • 1.7.b Search rules
       • 1.7.c Zones
       • 1.7.d Regular expressions
       • 1.7.e Pipes and links
     • 1.8 Describe key Expressway settings
       • 1.8.a DNS
       • 1.8.b Network interfaces
       • 1.8.c Certificates
       • 1.8.d QoS
       • 1.8.e Clustering
       • 1.8.f Network firewall rules
     • 1.9 Describe Expressway backup and restore procedure (stand alone and cluster)
   • 2.0 Initial Expressway Configurations
     • 2.1 Configure key Expressway settings
       • 2.1.a DNS
       • 2.1.b Network interfaces
       • 2.1.c Certificates
       • 2.1.d QoS
       • 2.1.e Clustering
       • 2.1.f Network firewall rules
     • 2.2 Configure Expressway Core dial plan elements
       • 2.2.a Transforms
       • 2.2.b Search rules
       • 2.2.c Zones
       • 2.2.d Regular expressions
       • 2.2.e Pipes and links
     • 2.3 Configure toll fraud prevention on Expressway series (no custom CPL scripts)
     • 2.4 Configure a Business to Business (B2B) collaboration solution
       • 2.4.a DNS records (focus on Microsoft DNS)
       • 2.4.b Certificates (focus on Microsoft CA)
       • 2.4.c Traversal Zones
       • 2.4.d Neighbor Zones
       • 2.4.e Transforms
       • 2.4.f Search rules
       • 2.4.g SIP trunk integration with Cisco Unified Communications Manager
     • 2.5 Troubleshoot a Business to Business (B2B) collaboration solution
       • 2.5.a DNS records (focus on Microsoft DNS)
       • 2.5.b Certificates (focus on Microsoft CA)
       • 2.5.c Traversal Zones
       • 2.5.d Neighbor Zones
       • 2.5.e Transforms
       • 2.5.f Search rules
       • 2.5.g SIP trunk integration with Cisco Unified Communications Manager
   • 3.0 Mobile and Remote Access
     • 3.1 Configure a Mobile and Remote Access (MRA) solution
       • 3.1.a DNS records types (not platform-specific)
       • 3.1.b Certificates (not platform specific, covers Unified Communications Manager, IM&P, Expressways, Unity Connection)
       • 3.1.c Unified Communications traversal zones
       • 3.1.d Unified Communications configuration on Expressway
       • 3.1.e HTTP allow list
       • 3.1.f SIP trunk security profile on Cisco Unified Communications Manager
     • 3.2 Troubleshoot a Mobile and Remote Access (MRA) solution
       • 3.2.a DNS records (focus on Microsoft DNS)
       • 3.2.b Certificates (focus on Microsoft CA, covers Unified Communications Manager, IM&P, Expressways, Unity Connection)
       • 3.2.c Unified Communications traversal zones
       • 3.2.d Unified Communications configuration on Expressway
       • 3.2.e HTTP allow list
       • 3.2.f SIP trunk security profile on Cisco Unified Communications Manager
   • 4.0 Cisco WebEx Technologies
     • 4.1 Describe the signaling and media flows used in a Cisco WebEx Video Mesh deployment
     • 4.2 Configure WebEx Hybrid Services/Connector
       • 4.2.a Calendar Service (Office 365, Microsoft Exchange, One Button to Push)
       • 4.2.b Message Service (Deployment requirements; expressway requirements, certificates, Call Manager pre-requisites, IM&P prerequisites, deployment models)
       • 4.2.c Directory Services (Deployment requirements; deployment models, infrastructure requirements, active directory configuration, synchronization, WebEx user service assignment)
       • 4.2.d Video Mesh (Deployment requirements including; bandwidth, clustering, endpoint support, video call capacity, ports and protocols, deployment models)
     • 4.3 Describe Cisco Jabber for Cloud and Hybrid deployments with Cisco WebEx Messenger
5. Automating and Programming Cisco Collaboration Solutions v1.0 (300-835)
   
   • 1.0 Network Programmability Foundation
     • 1.1 Utilize common version control operations with git (add, clone, push, commit, diff, branching, and merging conflict)
     • 1.2 Describe characteristics of API styles (REST, RPC, and SOAP)
     • 1.3 Describe the challenges encountered and patterns used when consuming APIs synchronously and asynchronously
     • 1.4 Interpret Python scripts containing data types, functions, classes, conditions, and looping
     • 1.5 Describe the benefits of Python virtual environments
     • 1.6 Identify the roles of load balancer, firewall, DNS, and reverse proxy in collaboration application deployment
   • 2.0 Unified Communication
     • 2.1 Construct API calls to automate CUCM user/phone moves, adds, changes, and using the AXL SOAP API
     • 2.2 Construct API calls to automate dialplan and cluster config using the AXL API
     • 2.3 Describe the capabilities and use of the CUCM CTI APIs TAPI/JTAPI
     • 2.4 Describe the capabilities and use of the CUCM Serviceability Perfmon API and CDR interface
     • 2.5 Describe the capabilities and use of the IP Phone Services API
     • 2.6 Describe the capabilities of Finesse REST APIs and Gadgets
   • 3.0 Cloud Collaboration
     • 3.1 Describe Webex Teams REST API capabilities, use, application architectures, authentication mechanisms, and token types
     • 3.2 Implement administrative operations on Webex Teams organizations, users, licenses, and compliance events using the Webex Teams REST API
     • 3.3 Construct a Python script to automate creation of Webex Teams spaces and memberships
     • 3.4 Construct a Python script to implement notification
     • 3.5 Construct API calls to implement interactive bots
     • 3.6 Describe the application components involved in conversational bots (Botkit components and ecosystem)
     • 3.7 Create a HTML web application embedding Webex Teams and messaging, audio / video using Webex Teams Widgets
     • 3.8 Describe the capabilities and use for the various Webex Teams SDKs
   • 4.0 Collaboration Endpoints
     • 4.1 Construct API calls to automate Cisco collaboration room devices using the xAPI SSH interface and xAPI HTTP API (configuration, customization and branding, and making a call)
     • 4.2 Construct a script to monitor Cisco collaboration room device events using the xAPI Python SDK
     • 4.3 Describe the capabilities, use, creation, and deployment of custom controls for Cisco collaboration room devices using the In-Room Controls Editor
     • 4.4 Describe the capabilities, use, creation, and deployment of Cisco collaboration room device JavaScript Macros using the Macro Editor
   • 5.0 Meetings
     • 5.1 Describe Webex Meetings API capabilities and use to manage users, meetings, events, and trainings
     • 5.2 Describe Webex Meeting API authentication mechanisms
     • 5.3 Construct API calls to implement users and meetings management for Webex Meetings
     • 5.4 Construct API calls to configure Cisco Meeting Server using the REST API