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CCNA Voice Training and Certification


If you aim at clearing this certification and hone your technological skills related to network voice communication then you must enroll for the training program offered by IPsolutions. At IPsolutions, results speak for themselves. Our training program has been crafted keeping in mind the ever evolving needs of this highly competitive and challenging certification and so far, our institute has managed to produce 100% success rate. The training program offered by us is a perfect solution for all your training needs as it is designed to work on enhancing your skills related to managing complex voiced networks and handling latest VoIP technologies.

40 Hours

Classroom Training

Sunday


CCNA – Collaboration or Cisco Certified Network Associate Collaboration is an associate level certification offered by Cisco Systems and it certifies the skills and ability of a network engineer in administrating voice communication within a given network infrastructure. A CCNA certified professional is considered to be proficient in various Voice over Internet Protocol (VoIP) technologies like IP telephony, IP PBX, call control, voicemail, handset related solutions and is regarded as an expert in skills like managing Cisco Call Manager, Cisco Call Manager Express, Cisco Unity Express (CMU) and Cisco Unified Communications Manager 8.0 (CUCM 8.0). This certification is ideal and suitable for individual who are or aspire to be voice engineer, voice manager and voice technologies administrator and is considered to be active or valid for a period up to 3 years.




  1. Describe the Characteristics of a Cisco Unified Communications Solution
    Describe the Cisco Unified Communications components and their functions
    Describe call signaling and media flows
    Describe quality implications of a VoIP network
  2. Provision End Users and Associated Devices
    Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Create or modify user accounts for Cisco Unified Communications Manager.
    Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI.
    Create or modify endpoints for Cisco Unified Communications Manager.
    Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI.
    Describe how calling privileges function and how calling privileges impact system features.
    Create or modify directory numbers.
    Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration.
    Enable end users for Cisco Unified IM and Presence.
    Verify user features are operational.
  3. Configure Voice Messaging and Presence
    Describe user creation options for voice messaging
    Create or modify user accounts for Cisco Unity Connection
    Describe Cisco Unified IM and Presence
    Configure Cisco Unified IM and Presence
  4. Maintain Cisco Unified Communications System
    Generate CDR and CMR reports
    Generate capacity reports
    Generate usage reports
    Generate RTMT reports to monitor system activities
    Monitor voicemail usage
    Remove unassigned directory numbers
    Perform manual system backup
  5. Provide End User Support
    Verify PSTN connectivity
    Define fault domains using information gathered from end user
    Troubleshoot endpoint issues
    Identify voicemail issues and resolve issues related to user mailboxes
    Describe causes and symptoms of call quality issues
    Reset single devices
    Describe how to use phone applications

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